How can we help?
Quick answers to the questions we hear most. Cannot find yours? Our team is one chat away.
Quick start
Your account
How do I open an account?
Choose "Get started", enter your name, email and a password, and you are in. You can pick the currency you want amounts shown in while signing up.
Why do I need to confirm my email?
We send a link to your inbox to make sure the address is really yours. Until you click it, some parts of your account stay locked.
I forgot my password.
Use "Forgot password" on the sign-in page and we will email you a link to set a new one.
Can I change my currency later?
The currency is fixed once your account is open. If you really need it changed, contact support.
Deposits and withdrawals
What is the minimum deposit?
Deposits start from $100.00. Some payment methods may set their own minimum, shown before you pay.
Which coins can I deposit?
Every coin we accept is listed on the Payment methods page and in your dashboard, each with its network.
How long do withdrawals take?
Every withdrawal is reviewed before it is sent. Once approved it goes to the wallet address you gave, and you get an email.
Are there withdrawal fees?
Yes, a 1% fee applies unless the method shows a different one. You always see the fee before you confirm.
Trading
How does a Rise or Fall trade work?
Choose a coin, a length and a direction. If the price is higher (Rise) or lower (Fall) than your entry when time runs out, you win the payout shown before you traded.
Can I lose more than my stake?
No. There is no leverage or borrowing, so the most a trade can cost you is the amount you put in.
What if the price does not move?
If the price at the end is exactly the entry price, the trade is void and your stake comes back.
Copy trading
How do I copy an expert?
Open Copy trading in your dashboard, pick an expert, set a budget and the share of it for each trade, then start.
Where does the win rate come from?
Only from the expert's signals that have closed. It cannot be typed in or edited.
Can I stop copying?
Yes, any time, with one tap. Nothing is locked.
Investment plans
What do I see before I invest?
The rate, how often it pays, the term and when your capital comes back - all on the plan before you commit.
Where do I follow my payouts?
Every payout is listed under Investments in your dashboard, and lands in your balance as it is paid.
Security
How do I protect my account?
Turn on two-step sign-in or add a passkey in your settings, and never share your password or codes with anyone - our team will never ask for them.
I think someone else used my account.
Change your password straight away and contact support so we can check your account with you.
Still have questions?
Our team is happy to help - chat with us, or send us an email.